Baldrige Award Winning Quality - 14th Edition

Baldrige Award Winning Quality - 14th Edition

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The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.Although a prevention-based approach is the preferred method of ensuring quality goods and services, many organizations still rely on testing, inspections, and audits. ... The Toyota Camry or Ford Taurus are exceptional cars as well, but cost less than 10% of the price of a Rolls Royce ... to catch and prevent major disasters like product recalls, or other tragedies associated with your product/ service.

Title:Baldrige Award Winning Quality - 14th Edition
Author: Mark Graham Brown
Publisher:Productivity Press - 2005-04-08

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