Examines the qsecretsq of superior customer service organizations.A Book about Taking Care of the People who Take Care of the Customers Jim Poisant. vide motivation for employees, but it also ... I must admit that I thought she would say something like flowers or candy. Instead, she asked if she could haveanbsp;...
Title | : | Creating and Sustaining a Superior Customer Service Organization |
Author | : | Jim Poisant |
Publisher | : | Greenwood Publishing Group - 2002 |
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