Freedom from Command and Control

Freedom from Command and Control

4.11 - 1251 ratings - Source

Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-and-control management paradigm of top-down decision making has created high costs and poor service quality - managers are left detached from their employees and remote from their operations. This book breaks new ground - it posits that the service industry is fundamentally different from manufacturing and shows how TPS principles must be transformed for application in service organizations. Through extensive case material, it explains the difference between command and control and systems thinking and illustrates how the latter leads to improves service, better revenues, lower costs, and higher staff morale.First-level managers were aware of what, in their view, was a a#39;problema#39; and had instituted a procedure to deal with it: service agents had to write down the customer details and query on a form; these forms were batched and sent back to theanbsp;...

Title:Freedom from Command and Control
Author: John Seddon
Publisher:Productivity Press - 2005-08-12

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA